freshdesk 5 tools

MCP server exposing 5 tools for freshdesk.

Endpoint

This URL is a JSON-RPC 2.0 endpoint over HTTP. Issue POST requests with a JSON-RPC body. Browsers and search crawlers land here on GET.

POST https://gateway.pipeworx.io/freshdesk/mcp
Content-Type: application/json

{"jsonrpc":"2.0","id":1,"method":"tools/list"}

Tools

• freshdesk_list_tickets — List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.
• freshdesk_get_ticket — Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.
• freshdesk_search_tickets — Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.
• freshdesk_list_contacts — List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.
• freshdesk_get_contact — Get full contact details by ID including name, email, phone, company, address, and ticket history.

Full documentation

Code samples (curl / TypeScript / one-click client install), schemas, and the live playground are on the pack page:
https://pipeworx.io/packs/freshdesk/

About Pipeworx

Pipeworx is an open MCP gateway connecting AI agents to live data. pipeworx.io